Tracey Diamond | Back to Work, Sort Of – How Law Firms Can Manage as COVID Drags On

Tracey Diamond

Tracey Diamond is a partner at Troutman Pepper, where she helps clients structure their workforces in the most efficient and effective way possible. Tracey is skilled in many areas, including workplace issues, harassment training, internal investigations, drafting policies and procedures, and negotiating employment and severance agreements.

Before joining the firm, Tracey was Director of Human Resources and Operations for a large nonprofit organization, where she was responsible for all HR issues for over 1,000 employees. She was also General Counsel for a national retail optical company and has previous legal experience in the Southern District of New York. Tracey speaks and writes frequently about a multitude of employment law issues. She is the Editor of the Hiring to Firing Law Blog, and she is a member of Troutman Pepper’s COVID-19 Response Team.

The pandemic has affected Tracey’s clients, who primarily consist of in-house counsel and HR executives across numerous industries. She’s helped guide them in navigating regulations, client loyalty, remote employees, and all other challenges that the pandemic has brought about. If anyone can lead you through managing your law firm in these uncertain times, it’s Tracey Diamond.

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Here’s a glimpse of what you’ll learn:

  • How Tracey Diamond has seen COVID-19 affect law businesses
  • The legal compliance issues you should pay attention to in the work-from-home environment
  • Tracey’s advice for returning to the office and mandating vaccines
  • “The Great Resignation” in the law firm industry — and why it’s happening
  • Tracey’s recommendations for approaching an equitable, flexible work environment
  • Who should work remotely, and who should be in the office?
  • Don’t assume that it will be “business as usual” ever again

In this episode…

COVID-19 has heavily impacted businesses across all industries. Many are waiting for the return to normal. However, Tracey Diamond says you shouldn’t assume it will be “business as usual” ever again. So, what can you do to navigate these unprecedented challenges? How can you support your employees and clients through all of the changes?

Especially with the new variants, misinformation floating around, and differences of opinion amongst colleagues, it can be hard for businesses to manage their regulations while keeping everyone happy. According to Tracey, there are a few key components you should focus on: maintaining your culture, creating a safe and sustainable workplace, concentrating on your people, and cultivating flexibility. With these elements in mind, you’ll be able to set a clear path for your business and continue growing — even through the pandemic.

In this episode of The Lawyer’s Edge Podcast, Elise Holtzman has a conversation with Tracey Diamond, a labor and employment partner at Troutman Pepper, about managing your business during the COVID-19 era. Tracey shares her advice for retaining clients, avoiding “The Great Resignation” within law firms, and tending to the needs of your employees. Plus, Tracey tackles the difficult questions and legal issues around in-office, hybrid, and fully remote environments. Stay tuned.

Resources Mentioned in this episode

Sponsor for this episode…

This episode is brought to you by The Lawyer’s Edge, a firm based in the New York metropolitan area founded by Elise Holtzman in 2008 to help lawyers become skilled business developers and leaders so that they can grow their practices, retain top talent, and step confidently into leadership roles.

The firm offers customized coaching, consulting, and training programs such as their signature business development program, Lawyers Making Rain.

Now more than ever, it’s not enough to just do good work and hope your law firm will thrive. And no matter how smart and hard-working you are, it can be time-consuming and overwhelming to figure it all out by yourself.

To learn more about how we help lawyers become rainmakers and leaders, visit or email us at


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