Lauren Lynch | How to Intentionally Build a Desirable Law Firm Culture

Lauren LynchLauren Lynch is the first-ever Chief Culture Officer at Mandelbaum Barrett, where she focuses on improving employee engagement and establishing a positive culture for employee morale. She’s a force for cultural change and is passionate about internal communications and the employee experience.

To help improve the culture at Mandelbaum Barrett, Lauren has launched virtual and in-person events, wellness initiatives, birthday celebrations, employee recognition awards, take your child to work day, and more. Additionally, she creates focus groups to support employees and works closely with leadership teams to ensure that the firm’s messaging is aligned with its core values.

Lauren is a marketing and communications professional and has spent more than 20 years in the legal industry. She’s an expert at creating content, amplifying social media presence, planning events, and providing innovative thinking to the firm’s leadership, maximizing their ROI for all aspects of marketing. Before joining Mandelbaum Barrett, she served in executive marketing roles at various firms, including Frier Levitt, Brach Eichler, and Martin Clearwater & Bell. 

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Here’s a glimpse of what you’ll learn:

  • Why Lauren Lynch shifted from law firm marketing to culture development — and why she believes culture is so important
  • What is the role of a chief culture officer?
  • How strong culture transcends generational differences
  • Lauren talks about her various initiatives and the feedback she’s received from employees
  • How culture ties into marketing and business development
  • What steps can law firm leaders take to improve culture?
  • Why it’s crucial to invest in your human capital
  • Lauren shares a simple yet essential piece of advice: remember that attorneys and staff are human beings

In this episode…

The legal industry has a bad reputation when it comes to work-life balance. A recent article from Law360 states that 63% of lawyers report burnout. So, what can you do to energize and motivate your employees and help them feel valued in the workplace? 

The answer lies in your culture. Even initiatives as small as snacks in the lunchroom encourage employees to get up from their desks and take a mental break, foster conversations with coworkers, and do better work. Firms that intentionally build a desirable, compelling culture will retain top talent and see their business thrive — because when you invest in your people, you’re investing in one of the most important aspects of your business.

In this episode of The Lawyer’s Edge Podcast, Elise Holtzman is joined by Lauren Lynch, Chief Culture Officer at Mandelbaum Barrett, to talk about the importance of intentionally developing your firm’s culture. Lauren describes the initiatives she’s implemented at her firm, how culture connects all departments and generations, and why improving your culture can improve your business.

Resources mentioned in this episode:

Sponsor for this episode…

This episode is brought to you by The Lawyer’s Edge, a firm based in the New York metropolitan area founded by Elise Holtzman in 2008 to help lawyers become skilled business developers and leaders so that they can grow their practices, retain top talent, and step confidently into leadership roles.

The firm offers customized coaching, consulting, and training programs such as their signature business development program, Lawyers Making Rain.

Now more than ever, it’s not enough to just do good work and hope your law firm will thrive. And no matter how smart and hard-working you are, it can be time-consuming and overwhelming to figure it all out by yourself.

To learn more about how we help lawyers become rainmakers and leaders, visit or email us at

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